UK companies spend over £30bn a year on improving employee performance. Yet over half of them have no way of knowing whether or not it makes a difference to their profits, productivity or customer satisfaction.
At Huthwaite, we believe so firmly in our behavioural change solutions that we’re not afraid to put our results under scrutiny. In fact, the Huthwaite Approach - our four-stage consultative process - is unique in its measurability and accountability.
The process of measuring the impact of our behavioural change solutions works at every stage, before, during and after implementation. We’ve found this to be the only way to give our clients a true gauge of their return on investment.
Before: To be most effective, measurement must begin before we do anything else. We’ll collect data on a number of your live commercial interactions, record the outcomes and then benchmark your current skillset.
During: We compare your current skillset to the full set of behaviours you need to meet your objectives, and identify the areas for improvement. This base level is used to measure the success of future behaviour change.
After: We’ll show you how to provide intermediate and long-term reinforcement. We have the proven ability to help you integrate our methodologies into your systems and process to ensure sustained change and therefore, continued results.
