Customer Service Skills from Huthwaite

In business, the importance of customer service cannot be underestimated. The traditional ‘service with a smile' approach simply doesn’t cut it in today’s demanding times. Fail to provide your clients with the level of care they expect and you risk seriously damaging both your reputation and your bottom line. So it makes sense to invest in getting it right.

At Huthwaite, we’ve spent years researching the behaviours that underpin excellent customer service, from first impressions to outstanding outcomes. As a result, we’ve developed behavioural models and structured processes to ensure everyone in your business has the skills to create value for your clients, whatever their role. Helping you deliver an effective, customer-focused service.

We understand that the skill sets required vary greatly depending on each individual’s role in your organisation. Whether they’re customer service representatives handling queries by phone or engineers visiting clients’ premises to service equipment, and whether they deal directly with consumers or business-to-business, we’ll select the most appropriate skills to meet your specific needs.

Our CARE behavioural model is at the core of all our customer service solutions.

We deliver our programmes through both in-company projects and public programmes for individual delegates so, whatever your company size, from major multinational to sole-trader, you can access our expertise. In addition, through our network of international offices we can deliver our solutions in more than 30 languages, bringing consistency on a truly global scale.

So, you can be confident Huthwaite has a solution that works, whatever your company type, location or training need, enabling you and your team to become as effective as the best.

For more information on Huthwaite Customer Service Skills, see the links in the right-hand menu or contact us.